Refunds & Returns Policy

Returns Policy

• Please note that we can process returns and refunds only for items purchased from https://hydrosoldistiller.com.

• To be eligible for a return, please contact us first.

• You will be responsible for paying for your own shipping costs for returning the item.

• Purchases from 3rd party retailers will need to be returned to the original place of purchase.

Refunds

• If the returned item is not in its original condition, including damaged, in an unsellable condition or missing parts for reasons NOT due to our cause, will be charged a restocking fee at our discretion.

• If your return is not due to our error, we will deduct the shipping costs/custom clearance fee from your refund (the amount will be based on the actual situation).

• We'll notify you via e-mail or message of your refund once we've received and processed the returned item.

• You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. It may take some time for the bank to process the refund. If you haven’t received a refund for a while, first check your bank account again, contact the credit card company or the bank for further check.

• We do not accept the refund request if you could not receive the item due to you have rejected to pay the customs fees.

Cancel

• If you want to cancel your order for some reason, you have to CONTACT US within 24 hours, so the warehouse can hold the fulfillment process and be able to refund you before the parcel was shipped. Otherwise, we will not be able to agree to cancel your order.